Refund & Returns Policy
Thank you for purchasing from Digital Download! We are committed to providing high-quality digital products and an excellent customer experience. However, we understand that sometimes issues may arise, and we want to ensure that you’re completely satisfied with your purchase.
Our Refund Policy
We offer a 100% refund on digital products if we are unable to resolve any issues with your purchase.
- If you experience any problems with your digital download, please contact us within 14 days of your purchase.
- We will work with you to troubleshoot and resolve the issue. If we are unable to fix the problem to your satisfaction, we will issue a full refund.
How to Request a Refund
- Contact Us: Reach out to our customer support team at support@digitaldownload.co.za or send a message via WhatsApp at +27651851406 with your order details and a description of the issue you’re facing.
- Issue Resolution: We will attempt to resolve the issue, whether it’s related to downloading, accessing, or using the product.
- Refund Processing: If we are unable to fix the problem, we will process a full refund to your original payment method within [X] business days.
Please Note:
- Refunds will not be issued for change of mind or if the product has been downloaded or accessed successfully and is working as expected.
- Our team will make every effort to ensure that the product is functioning properly on your device before a refund is issued.
We’re here to help and want to make sure you are fully satisfied with your purchase!
Contact Us
For any questions or concerns regarding this policy or to request a refund, please reach out to us at support@digitaldownload.co.za or WhatsApp us at +27651851406.